Huawei announces My Huawei app, the brand new update of the HUAWEI Support app

Huawei announces a new way to level up your smartphone experience with the My Huawei app. With this app, you can expect a fun and smarter Huawei journey. It is an all-in-one application that helps you find the right services and share your experiences with fellow Huawei users! 

My Huawei is designed as an update of the Support app. With its combined features, users engage with the members of the Huawei fans community, and not only that, but they can also get to enjoy the official and exclusive after-sales services by Huawei. And you can simply get the My Huawei app by getting the brand by upgrading your Support app.

There are more ways you can get the My Huawei app.

  1. Auto-update: if you had enabled the “Auto-update apps” feature in your AppGallery, the Support app will be updated to My Huawei when the new app is available;
  2. Manual update: search for Support app in AppGallery, and tap “Update” to install the latest My Huawei.
  3. Manual update: search for My Huawei in AppGallery to download the app. After the update, you will see the My Huawei app with the new app name and the original Support app icon.

When entering the new My Huawei app for the first time, you will need to agree to a new Terms of Use because of the major update. Once accepted, you will enter the app officially and see the new interfaces.

The new My Huawei integrates features that you will need when using a Huawei product: Homepage, Community, Support, and Personal Center.

The features of each page are as below:

  • Home: the previous “Discover” page in the Huawei Support app is changed to the “Home” page, where diversified news and activities are presented;
  • Community: integrating the Huawei Community for users to communicate and interact with each other;
  • Support: providing the official after-sales services including device information, smart diagnostics, troubleshooting, service information, service activities and benefits, and etc.
  • Me: keeping all your app data and contents on one page for your convenience.

From now on, you will no longer require various apps and channels to find information about Huawei. All you need is My Huawei, an app for you to receive the latest news, join interesting activities, find official support, and communicate with users around you. 

Explore more possibilities with the new all-in-one My Huawei now! The My Huawei update will be available for devices with EMUI versions of 8.0 or above.

You can also join the HUAWEI Support Member’s Week on the Support page of My Huawei app! Go to My Huawei app and answer the quiz to get a chance to win a Huawei Online Store voucher worth PHP 500. This voucher worth PHP 500 is applicable with PHP 3000 minimum spend. This campaign will run until June 30, 2021. To learn more, read terms & conditions.