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SM City Baguio Serves New Normal

SM City Baguio reinvents a new shopping experience in the middle of the new normal. SM Baguio transforms its mall into safe innovative community spaces enforcing high-standard hygiene and health protocols to ensure every customer’s well-being round-the-clock. 

Being part of the new normal experience, they collaborated with their tenant partners to introduced new dining experiences using touch-free, cashless payment services.

Mall goers who would like to visit SM City Baguio quickly to collect their items can use the new Central Pick-up station which is located at the mall atrium, lower ground of the mall.

You can also arrange your reservations, orders, pick-up, deliveries, and other concerns through SM Buddy, a new customer service program. Simply message the SM City Baguio’s official Facebook page, and you will be connected to the shop or restaurant you wish to transact with.

Customers who prefer to quickly drive-by SM City Baguio, can have their orders given through the curbside pick-up station located at the Drive, on the Upper Ground level, near Jollibee.

Through SM Buddy; a customer service program, you can send a message to their official Facebook page for any concerns or orders to shops and restaurants within the mall.

SM City Baguio is dedicated in assisting mall customers to have their transactions with the restaurants or shops as quickly and safely as possible.

With the recently launched customer assistant program called SM Buddy, you can simply message the official Facebook page to reserve, order, inquire, or arrange pick-up for your items with your favorite restaurants and shops.